Frequently Asked Questions

 

1. Do your Wedding Packages include prints?

 No, prints are not included in the price points. However, they can be provided at an extra cost, depending on the size of the images and the number of prints you require. A wide range of sizes are available, so please contact us directly to discuss specifics. Photo books are also available: 50 pages @ £100, 100 pages @ £200, PDF version of the photo book £20 (only available when ordering a printed version). Iain @ STP

2. Do I need to pay a booking fee?

 For certain services, yes. We require a £200 booking fee for a Wedding Package and £50 booking fee for a Photo Booth. Our other photography services do not currently require a booking fee. Booking fees are non-refundable. Iain @ STP

3. Can I pay in instalments?

Unfortunately not. We are a small, locally run business and do not have access to financial credit via institutions such as banks or building societies. This means, that for larger packages a booking fee must be paid and the balance to be paid in full 4 weeks before the event. David @ STP

4. How far do you travel for an 'on location shoot'?

We strive to access all locations in and around the North East. However, any location further than 10 miles from Newcastle City Centre, we require an extra £20 towards fuel costs and towards insuring the equipment on site. Iain @ STP

5. Do you do student discount?

Yes, 10% off all services; excluding wedding packages. David @ STP

6. I am unhappy with my images, what can I do?

We strive to offer the best service possible, but sometimes even we can't make everyone happy. We are only human after all. Should this happen to you, please get in touch immediately so that we can arrange a meeting and discuss how we might rectify the situation. David @ STP

7. I booked a studio shoot, but I have to cancel last minute....

At Signature Times Photography, we understand that life sometimes does get in the way. So be assured that we do not take payment for services that we haven't provided. However, some services require booking fees so that we can make sure that the equipment and manpower necessary for your event, can be provided - which means that you will lose this in the event of last minute cancellations. Iain @ STP

8. Do I have to take out insurance or do you have your own?

We currently have insurance provided by Aaduki Multimedia Insurance which covers equipment, images and print ownership and usages, safety of our staff and many other areas. If you have any concerns, please get in touch so that we can discuss this in detail. David @ STP